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UTC Plymouth

One Year IT Support Course


Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It is critical to ensure that IT systems run correctly and are regularly maintained. Developed in consultation with employers in the IT sector we ensure you develop the skills, behaviours and versatility that will give you the best opportunity to be successful when applying for work


Who is the qualification for?

This qualification is for learners who want to start a career in IT support. It is designed for post-16 learners and can be taken as part of a wider study programme. It is an ideal qualification if learners are intending to progress directly to employment in IT, or to an IT apprenticeship.


What does the qualification cover?

This qualification has been developed in consultation with employers in the IT sector to ensure learners develop the skills and behaviours that will give them the best opportunity to be successful when applying for work. All the content of the qualification is mandatory and relates directly to the skills, knowledge and behaviours expected by employers in the IT sector.

Key skills and knowledge in this occupational area involve understanding how information systems are used and applying technical knowledge related to computer hardware or software, so the areas you cover include:

• Understanding IT network features and functions, common practices in network security, and the function and features of the main network appliances

• Using a range of operating system (OS) security functions and associated features • Talking to clients to get details of faults

• Deducing reasons for faults and explaining them to the client

• Logging client calls, recording problems and solutions • restoring processes in computers and peripherals

• Setting up new equipment and upgrading existing systems

• Testing and servicing equipment recording problems

• Working as part of a team to support business IT networked and online features and functions

• Understanding the main laws and regulations and ethical responsibilities regarding data protection, and the Computer Misuse Act 1990.

Learners will also enhance their broader skills in literacy and numeracy, which will be invaluable in supporting progression in other areas. In addition, they will develop transferable technical and practical skills in communication (working with colleagues, customers and clients), and research and project work providing them with an opportunity to demonstrate their reflective practice by suggesting alternative approaches to a problem.


What could this qualification lead to?

Achieving this qualification will give learners an advantage when applying for a job in IT. The types of role they will be ready for are:

• IT security support technician

• Helpdesk administrator

• IT service desk support

• Customer support technician.

When studied as part of a full study programme, this qualification also gives learners a sound basis to progress further in the IT sector or to a Level 3 qualification such as a BTEC Level 3 qualification in IT, computing or engineering, or a Level 3 digital apprenticeship.


Make the most of your one year course - GCSE Resits

A GCSE in English Language and GCSE Maths is a basic requirement for most employers, educational institutes and to gain access to a Level 3 qualification pathway. We offer the opportunity for students, who were unsuccessful in gaining a grade 4 or above the chance to retake these qualifications in the Autumn exam series and, should it be required, again in the Summer exam series.

Resit students are prioritised. It’s what our business partners want and our future apprentices need. Invest in your future whilst on your one-year IT Support course, in a professional environment where your needs come first. Small classes, specialist teachers, above-average tuition time, state of the art facilities and above-average success rates….


About the IT sector

Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. Therefore, it is critical to ensure that IT systems run correctly and are regularly maintained. IT support, or technical support is a service that provides this kind of support, as well as helping with specific problems with computer technology. IT support technicians may install and configure computer systems, diagnose hardware and software faults, and solve technical and applications problems, either over the phone or in person, and/or monitor and maintain the computer systems and networks of an organisation. Organisations need the IT support to ensure that their digital products, services and systems work effectively.


Qualification structure

Learners are required to complete and achieve all the units included in this qualification.

To book a tour or apply for this course please use the contact form here

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